Shipping policy

Thank you for shopping with us! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

We offer standard, express, and international shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and may vary depending on your location and external factors.

International Shipping

We currently ship to select countries outside of USA. Customs duties, taxes, and import fees may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.

Delayed or Lost Orders

If your order is delayed or appears lost, please contact our support team at support@pilatify.store. We will work with the shipping carrier to resolve the issue as quickly as possible.

Wrong or Incomplete Address

Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Restrictions

Some items may be restricted for international delivery or subject to special handling. We’ll notify you if any issues arise during order processing.

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If you have any further questions, feel free to contact our support team at support@pilatify.store.